Many tech roles involve interacting with clients or customers in some capacity, you might not be a sales rep but you might be a developer building a product for them.
Globalization has broken down borders and boundaries. User behavior and consumerism are in flux. Digital convergence and technological disruptions are creating new business models.
Whether you are a Cisco Networking Academy student, a parent, an intern, a rookie, or the president of a large corporation you are going to have to face problems at some point.
Growing body of research and opinion suggests that when it comes to succeeding in work – and in life – it is your emotional intelligence (EQ), and not necessarily your IQ, that makes the difference
